FAQs
Confection FAQs
How do I care for my Aunt Aggie De's confections? How long will they last?
Our Original Creamy, Chocolate, and Vanilla pralines have a recommended shelf life of 3 weeks but can be frozen for up to a year. Simply allow them to come to room temperature and they are as delicious as the day they were made.
Our Chewy and Coconut Chewy Praline and Brittles will easily last at least 4 months without any special care. However, extremely hot temperatures will cause them to melt. They will reform when brought back to room temperature but may stick to the wrap slightly.
Our Toffee can be stored covered on the counter for at least 3 months or kept in the refrigerator or frozen to extend the shelf life.
Keeping all of our confections away from direct sunlight and excessive air circulation will help to preserve them. There are no preservatives in any of our products and we plan to keep it that way.
Are your confections gluten free?
Our confections are naturally gluten free.
Do your confections contain allergens?
Our products are manufactured in a facility that processes tree nuts and our products contain pecans, soy and/or coconut (coconut praline).
General FAQs
What does Aunt Aggie De's guarantee?
Aunt Aggie De’s unconditionally guarantees that our confections are handcrafted using the finest quality ingredients we can find and contain no preservatives. We are very proud of our candy and your satisfaction is very important to us. If for some reason you are not completely satisfied, please contact our Sales Team at (800) 333-9354 or via email at sales@auntaggiede.com for a replacement or refund.
Are your confections available near me?
Please use our Praline Finder and you will likely find a retailer near you!
Do your have a retail store?
Do you sell gift cards?
Yes, we sell physical gift cards in store at 311 West Sinton Street Sinton, Texas or by calling our Sales Team at (800) 333-9354. E-gift cards are available through the website.
Can I track my order?
Yes. You should receive tracking information via email when your order ships. The status of the shipment should be available 4 hours after your order ships. If you did not receive the tracking information with your shipping notice, please contact our Sales Team at (800) 333-9354.
Will you custom label for special events?
Yes, we do so long as time allows and the order meets minimum quantities. Additionally, the cost of the custom label is borne by our customer. Please contact our Sales Team at (800) 333-9354.
Can I add my corporate logo to my gifts?
Please complete the form on our Corporate Gifting page or contact our Sales Team at (800) 333-9354 and we will be happy to help add your logo to your corporate gifts.
How do I set up a corporate account?
Check out our Gifting page for more info. For additional assistance, please contact our Sales Team at (800) 333-9354.
Order FAQs
Can I cancel my order?
Yes, as long as your request is received prior to your order being processed and picked up by a carrier. Standard processing times are between the same day and 72 hours.
What if my item ordered is not available?
We will make every attempt to notify you if we are unable to fulfill your order within 72 hours.
Do you substitue your products?
Do you charge sales tax?
Depending on your shipping location and local tax laws some items will have sales tax. If you have been charged sales tax and believe this was in error, please contact our Customer Service Department so we may review your order.
Can I track my order?
Yes. You should receive tracking information via email when your order ships. The status of the shipment should be available 4 hours after your order ships. If you did not receive the tracking information with your shipping notice, please contact our Sales Team at (800) 333-9354.
Shipping FAQs
Can I set a specific ship date for my order?
Please contact our sales team at (800) 333-9354 if you would like your order to ship on a specific date and we will make every effort to satisfy your request.
Can I change the ship date after I have placed my order?
Yes, as long as your request is received prior to being processed and picked up by a carrier. Standard processing times are between the same day and 72 hours.
Will my recipient know the package is arriving?
We do not send the recipient any notification that a delivery is going to be arriving for them.
What if I provide an incorrect address?
Please contact our Sales Team at (800) 333-9354 as soon as you are aware of incorrect information, and we can correct the address if the package has not already been picked up from our processing center by a carrier.
After the package has been picked up by a carrier, Aunt Aggie De’s cannot accept responsibility when we have been given incorrect or incomplete addresses (including missing or incorrect suite or apartment numbers and/or company names). Aunt Aggie De’s Pralines cannot extend our product guarantee when incomplete or incorrect addresses are given.
Do you ship to military APO/FPO addresses?
Yes, Aunt Aggie De’s strongly supports our United States military. Shipping is complimentary to all APO/FPO addresses.
Can I ship to an international address?
We will be happy to assist you with international shipments. Please contact our Sales Team at (800) 333-9354.
Can I track my order?
Yes. You should receive tracking information via email when your order ships. The status of the shipment should be available 4 hours after your order ships. If you did not receive the tracking information with your shipping notice, please contact our Sales Team at (800) 333-9354.
Do you ship to business/commercial addresses?
Yes, we ship to business and commercial addresses. Please include business name, recipient name, business address including any suite and/ or floor number and a business phone number.
When shipping to hospitals, colleges or large companies, we will only guarantee delivery to the shipping and receiving area of the delivery address.
What days of the week do you ship?
May – September, we ship Monday, Tuesday, Wednesday and Thursday (for orders with a transit time of 2 days or less). We do this to ensure your order does not sit in a hot carrier warehouse over the weekend mid-transit.
October – April, we ship Monday – Friday.
How long will it take for my order to ship?
We require 72 hours to process an online order but most orders ship in 24 hours.
Are you able to ship in the summer?
Yes, we ship during the summer months. When shipping these specific chocolate confections: 1) Toffee; 2) Truffles, and 3) Chocolate Covered Chewy Pralines during warm months (typically June – September), cool packaging materials and expedited shipping are required at an additional charge. We do this to ensure that your order arrives in the condition it left our facility. Orders containing chocolate that are placed Thursday – Sunday will ship on the following Monday.
Can you ship to a post office box?
Yes. Orders shipped to a post office box are shipped via USPS.
Where do you ship?
We ship to the continental United States. Please call our sales team at (800) 333-9354 for shipments to Hawaii, Alaska, Canada, and beyond.
Still Need Help?
Whether you have a question about our products or need help with an order, reach out to us!